What to Look for When Choosing a Bond Cleaner

Getting your bond back comes down to the standard of the clean, so it’s worth knowing what to actually check for before you book, rather than just going with whoever’s cheapest.

Are they insured?

If something gets damaged during the clean, you want to know it’s covered. Ask about public liability cover, and don’t be afraid to ask for the amount.

Is the price fixed, or just an estimate?

A rough phone quote can turn into a much bigger bill once someone’s actually inside the property. A fixed price, agreed in person before the job starts, protects you from that.

What happens if something gets missed?

Even the best cleans can get flagged at inspection. Ask what the follow-up process looks like, and whether there’s a cost to have it fixed.

Do they work to a checklist?

A proper bond clean follows the same standard your property manager inspects against, not a general tidy-up. Ask what’s actually included.

For what it’s worth, this is exactly how we operate: $10M public liability cover, a fixed price agreed in person, a 24-hour follow-up guarantee if anything’s flagged, and the same full checklist on every job.